The allotted number of revisions is based on your selected package, and you can demand
as many revisions as stated in your package details. We focus on providing the best services to our
customers and will continue revising until your needs are met. You are not liable to pay any
additional price if the design concepts are not changed. You will have your revised design within 48
In any event, any deposited funds for a project shall not be subject to refund after
delivery if the initial design concepts are approved, or a change is requested unless BSY Enterprises cancels or terminates your Contract for a reason other than your breach or
All refund requests will be fulfilled as per the following
- You make a request when the initial concepts for a logo are offered. However, once you
approve or request changes in the initial designs, the refund offer becomes void and refund
request will not be entertained.
- If request for refund is made before the delivery of initial design concepts, then you would
be eligible for Full Refund (less 10% service & processing fee).
- If request for refund is made within 48 hours, you would be eligible and the refund will be
discussed depending on the project status.
- If request for refund is made between 48- 120 hours of the initial design delivery, you
would be eligible and the refund will be discussed depending on the project status.
- If the request for the refund is made after 48-120 hours the refund offer becomes void and
refund request will not be entertained
- No refund request will be entertained after your final design delivery, however since we
believe in 100% customer satisfaction you`re encouraged to contact us in case of any
- No refund request will be entertained if you have not taken any action on your order for 60
days after placing your order. However, if you want to reactivate your design order, you
will be charged a certain fee depending on your project.
- All refund requests should be communicated to the support department. BSY Enterprises, based on the violation of your user agreement reserves the right to approve/disapprove
your request on an individual case to case basis.
- No refund requests will be entertained after the final files have been delivered.
- For Website packages, no refund will be entertained once the website is deployed and live.
- For BSY Enterprises / Custom packages, refund will be applicable the same as it is
on the single packages. For example, if you order logo and web design service and approve
the logo, you can claim refund for the website service at the time of initial design only.
- A refund request will need to have a valid reason which must be qualified against the design
brief and customer feedback for revisions. Unless a concept has not been designed according
to the brief, a refund will not be given however further revisions will be provided until
- Projects with no activity for more than 30 days will be deactivated and resources would be
allocated to other project. In case of re-activation, client needs to pay 50% of the project
amount plus handling fee to get the resources re-allocated towards the project.
- Money back guarantee is based on that the order is placed in good faith. Where a customer
has placed design orders with more than one design agency for the same job with the
intention to claim refund, we do not consider it a good faith. In such a case, we reserve
the right to decline a refund request.
- Money Back Guarantee is available only in case of dis-satisfaction on the service. No refund
request will be entertained for any personal reasons of the client like dispute in
partnership, closing the business, stepping back for other business reasons etc..
- No refund request will be entertained if the client needs to cancel due to other priorities
or dispute in partnerships what so ever.
- All design jobs require customer feedback before finalizing the design therefore it is only
fair that the customer gets involved and provides feedback in order to get the desired
- 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found
considerably similar to another logo design that may already exist. Any resemblance to an
existing design will be merely a coincidence and BSY Enterprises will not accept
any responsibility or claim of any compensation in such a case. It is the client's
responsibility to get their art work copyrighted.
How to claim your refund?
To assure your refund request is approved, please make sure you meet the following
Claim your refund specifying your concern by
We will try to resolve your concern by virtue of our revision policy immediately or else will
email you a refund request approval from our refund department. After the refund, your design
rights would be obtained by BSY Enterprises and you would not be able to display any
version of the design sent by the company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will
have no right (direct or indirect) to use any response or other content, work product or
media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies BSY Enterprises
would share Copyright Acquisition information for the refunded designs that would restrict
the re-use of the designs as original designs in the future. If you have any questions or
concerns about our Refund Policy, please contact us by email at firstname.lastname@example.org.
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don't deviate from the specifications
provided by you in the order form.
The designs are created after a thorough research which ensures the design quality and
We are always here to help you. We are available 24/7 to answer any questions you may
have. We will be happy to assist you with any questions you may have regarding our services.
You agree that BSY Enterprises is not liable for any correspondence from email address (es)
other than the ones followed by our own domain i.e. "..@bsyenterprise.com" or/and any toll free
number that is not mentioned on our website. BSY Enterprises should not be held responsible
for any damage(s) caused by such correspondence. We only take responsibility of any communication
through email address (es) under our own domain name or/and via toll free number i.e. already
mentioned on BSY Enterprises's Website.